1 reviews | Active since Nov 2016

02 Nov 2018, 10:26

Unauthorized Debit Orders

My cheque account is under siege with unauthorized debit orders of which every month I have to reverse on average 4. The bank seems not interested in giving this issue the urgency it deserves because they make R5 per transaction when you reverse and block. I have since lodged a case and i called their ***** line and they tell me its not ***** and i need to take it up with the debit order department. I'm extremely disappointed with how FNB is dealing with this issue. It is your responsibility to protect your clients from ********** activities and as such you need to act and give this issues the urgency they deserve....YOU MAKE THIS PROBLEM GO AWAY OR I WILL GO AWAY..............

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2018, 10:51
Official

Good day Tshepo Molebatsi,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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