CM
Cyril M

1 reviews | Active since Sept 2018

01 Oct 2018, 20:48

Unauthorized Debit orders

I am so disappointed with FNB, they forever just allow debits to go off accounts and charge me for the debits that I know nothing about, first it was handswork then I had to reverse and block, now it’s two which say EDO debit attempt, I know nothing about these, can this possibly stop because am starting to feel like my money can’t be safe with FNB, we work hard for our money, these unauthorized debit orders can’t just keep going off without my permission. This is unacceptable, can this be sorted please before I move banks...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Oct 2018, 08:12
Official

Good Day Cyril,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***