Unauthorized Debit Orders

I have had two unauthorized debits that have occured within the past 2 days. I found out about them when I went on my online banking (FNB sms's seem to no longer work anymore).

1 went off from some Mzansi4more which deducted R109.00 and this morning another went off with the reference SMART S30S68 ********** 29 and mentioned Absa(paysoft Cc ) which deducted R120.00.

Surely if FNB reads these reviews, they are able to pick up a pattern which they can use to stop all these unauthorized debit orders. I hardly ever hear someone from any other bank complaining about these ****s. What are other banks doing that FNB can't do?!

Then I have to call their support line and wait 20 minutes to not have my call answered. And yes, you can reverse these amounts yourself but the tiring part is knowing that it won't stop unless the bank does better to protect your information.

I know I won't be the only customer is losing this month and I know they will only lose more if they do not do something about these ****s.

Do better, FNB!