LN
Londiwe N

1 reviews | Active since Feb 2017

02 May 2018, 15:22

Unauthorized Debit Orders

No FNB is my favourite bank, I used to get paid on my FNB account but almost the whole of last year always had debit orders of small amounts of which I wasn't aware of up until I needed my bank statement.

These amounts came out every month and if I had no funds, my account will be on a minus and had to keep reversing debit orders of which wasn't good for my credit record.. ended up having to move my salary to another bank because every month at FNB I would bw told the debit orders won't be coming out any longer but month after month I still had the same problem.

I tried closing the account but that wasn't actioned because of the minus, I have been getting paid on another account but still I get these emails and texts about the debit orders. Which makes me believe that even if I stayed at FNB I would still be fighting the same battle 13 months later!

I want my account back but I am hesitant due to these debit orders that just pop and they seem to be increasing. I don't like other banks...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 16:45
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)