1 reviews | Active since Feb 2014
Unauthorized debit orders
I have been getting unauthorized debit on my card every month and what i do not understand is why FNB is not blocking it.. This month i was debited twice, i only noticed the second one today. Was unable to reverse it.. Spok to Rueben Singo from FNB who told me that i would be charged and that it would take 40 days to reverse.. What i dont understand is how does this happen under FNB's nose. This is *****. Please see debit below
Description: TTMS PLTNM216858 125
Date: 25 Jan 2018
Amount: R129.99
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)