Unauthorized debit orders
The FNB consultants are ridiculous, ********** Q
Both the consultants that I spoke to today have absolutely no empathy, please cancel my savings account because I will not pay for banking fees just to make the bank rich. I logged a call in the morning on ref ********** Q and the response I got did not address my issue, instead, I was told to call in, and when I did I did verification 3 times explained the same thing over and over again because I was being transferred from one person to another with no help(or at least attempt to help).
Please cancel the savings account ASAP as I did not authorize those debit orders bouncing!!!!! How difficult can that be?????
I am furious!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)