1 reviews | Active since Nov 2017
Unauthorized debit orders
This is a whole string of unauthorized debit orders, im forced to go through my bank statements every week to see that theres no debit orders that have come off and dispute them I've gone in to a FNB branch multiple times now and its the same answer "we can do nothing about it except open an new account" I believe this to be very poor standards, i entrust and invest my money with a bank so that they can give me the best possible service and its becoming real problem This month a total of 3 debit orders came off for a total of R296..which i had to dispute once again! FNB are you F@*%¥ kidding me! Is it not possible to authorize any debit order in a branch and refuse any others? Is it not possible to send a notification via OTP to authorize any debit and have it reported as a **** before the money goes off Either way now im either getting money removed from my account from a **** agency if it slips under the radar or im getting charged for reversal costs on the dispute...why the F&€$ is this my problem! I hope this get blown wide open soon and banks get sued to **** because im sure they are in on it, otherwise a system would have bee put in place a looong time ago
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
