LG
Linda G

1 reviews | Active since Nov 2015

09 Nov 2017, 12:13

Unauthorized Debit Orders

I have 2 unauthorized Debit Orders that I am not aware of i.e R35 and R109, How do FNB authorized such D.O. without my signature, or me signing online for it? I wrote an email together with an dispute forms to complain about this. The R109 was reversed but I have to pay charges for it, why? The R35 is still not reversed. FNB should be aware of these ********** D.O. by now. I wonder how many of your clients are aware of this. Study these ********** trends and act as soon as possible. Someone in your staff is processing these ********** D.O. with their syndicates. Dear valued customer

• FNB:-) R35.00 Scheduled Payment from Easy Account..300046 To Sb Monthly Fee created. 26Oct 11:40 Call ********** if ***** suspected.

Dear valued customer • FNB:-) Your Debit Order was stopped, remember to cancel it with the company. Visit Online, Cellphone Banking or App to reverse the Debit Order. Info ********** 404.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2017, 13:00
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)