1 reviews | Active since Apr 2015
Unauthorized debit order on account???
Iemas debited my account with R3998 on the 22nd of September. I did not Authorize this debit order. It did not go through, and I was charged R100 for the unpaid item. I called the FNB help center and asked to cancel this debit order, as I do not have any account with Iemas, they advise me that it will cost me R98 to cancel the debit order. So please explain this, FNB allows Unauthorized debit orders on your account, then it cost you R198 to rectify this. This should not cost the client anything, as the client is not at fault.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)