UNAUTHORIZED DEBIT ORDER EVEN WHEN I CANCELLED THE PACKAGE

DEAR DOMENIC MAKHUBELA

PLEASE REVERSE MY MONEY BACK INTO MY ACCOUNT AND PLEASE DOMENIC MAKHUBELA CALL ME NOW AS I GOT A MASSEGE THAT YOU CALLED ON MY DIRECT LINE ********** CAN YOU CALL BACK NOW I REALLY DO NOT UNDERSTAND THE INCOMPETENCY OF FNB TO DEBIT ME ON A DATA I CANCELLED EVEN YESTERDAY I SPOKE TO A GENTLE FROM MOBILE DESK BY THE NAME OF NORMAN HLUNGWANE YOU ADVISED THAT EVEN THOUGH I WROTE 2 REVIEWS AND E-MAILS TO FNB THE DATA THAT I CANCELLED BEFORE WAS STILL NOT CANCELLED YESTERDAY HOW COME CAN FNB BE SO INCOMPETEND AND CARELESS OF HANDLING MY COMPLAINT?

IT IS CLEAR THAT FNB DOES NOT VALUE THE EFFECIENCY OF HAVING A FAIR AND CONDUCTEBLE SERVICE DOMENIC MAKHUBELA I WANT MY FUNDS R 320.00 BACK INTO MY BANK ACCOUNT OF WHICH FNB DEBITED AND STILL NO DATA IS ALLOCATED WHAT ARE THEY DEBITING ME FOR WHEN NO DATA IS ALLOCATED?WHAT ARE THEY DEBITING ME FOR WHEN I CLEAR STATED THAT I WANT NOTHING ELSE FROM FNB DATA OR WHATSOEVER?AND STILL EVEN WHEN I WROTE 2 HELLO PETER REVIEWS NORMAN HLUNHWANE STILL TOLD ME THAT THE 5GB DATA WAS STILL NOT CANCELLED….I WANT MY R 320.00 BACK INTO MY ACCOUNT I DO NOT HAVE A PHONE THEREFOR MY MOBILE NUMBER DOES NOT WORK DOMENIC MAKHUBELA CALL ME BACK ON ********** ITS MY DIRECT LINE I AM SICK AND TIRED OF FNB LACKING TO PROVIDE BEST SERVICES TO THEIR CLIENTS HOW IS IT MY PROBLEM THAT SOMEONE DID NOT RECORD AND DO THEIR JOB TO CANCEL THE 5 GB?WHY SHOULD FNB DO WHAT SO EVER THEY WANTDEDUCT FUNDS FOR CANCELLED PACKAGES?MY ACCOUNT SHOULD BE FNB’S PLAY GROUND TO DEDUCT MY FUND WHEN EVER THERES NO NEED TO.

I AM SICK AND TIRED OF FNB CONNECT AND FNB SMART DEVICE SINCE OCTOBER THEY'VE BEEN DEBITING R 320.00 FOR THE 5 GB PACKAGE I CANCELLED EVER SINCE THEIR SECOND DEVICE GAVE ME ISSUES NOW THEY DEBITED AGAIN ON THE 23 NOVEMBER R 320.00 WHICH I WENT TO THE BRANCH AND I REVERSED IT CAUSE I DID CALL THEM AND I CANCELLED THE PACKAGE WHATS SURPRISING IS THAT THEY DEDUCT MY MONEY BUT THEY DON'T ALLOCATE THE DATA I WENT TO NORTH GATE TO REVERSE THE DEBIT ORDER AND ON MONDAY SINCE THERE'S MONEY IN MY ACCOUNT THEY DEDUCTED AGAIN THE SAME R 320.00 BUT THIS TIME THEY CHANGED THE REFERENCE NUMBER ...I AM SICK AND TIRED OF FNB WORST POOR INADEQUATE SERVICE AND FOR EACH INDIVIDUAL WHOM I DEALT WITH WHEN I CANCELLED THE 5 GB PACKAGE IT SHOWS THAT FNB STAFF IS *********** AND LACK AN EXPERIENCE OF GOOD CUSTOMER SERVICE AND ATTENDING TO THE NECESSITY OF COMPLIANCE......I EVEN REFERRED MY COMPLAINT TO THE OMBUDSMAN OF WHICH I AM DISAPPOINTED SHAME FNB DOES NOT CARE OF THEIR CLIENT AND THEY HAVE NO SHAME EITHER NO REMORSE IN LOOSING CLIENTS OVER INCOMPETENCY WHY AM I STILL BEING DEBITED WHEN I CANCELLED THE PACKAGE?AND WHEN THEY DEBIT MY MONEY WHAT ARE THEY DEBITING FOR WHEN THEY DON'T EVEN ALLOCATE MY DATA I AM HONESTLY OUT OF ANY INTEREST OF ANY PRODUCT WITH FNB ALL I WANT IS MY R 320.00 WHICH WAS DEBITED UNAUTHORIZED OF WHICH I EVEN LOGGED A COMPLAINT TO THE OMBUDSMAN I NEED MY FUNDS BACK IN MY BANK ACCOUNT I CANT TAKE THIS ANYMORE.

KIND REGARDS