Hellopeter
Share Your Experience
MM
Musa M

1 reviews | Active since Sept 2017

21 Sept 2017, 09:45

unauthorized debit order and that debit order cancellation right away

I am an FNB customer thats not satisfied at all because i have been **********ly been ********** of my R99.00 from my account which i did not agree and never signeed a legal document stating that im allowing a debit order to come off my account and this is a problem because you ask your self a question of confidentiality how safe is your money this institution that allows this things to happen , surely you cannot trust this bank anymore they cant even reverse those debit orders of the money they took i want the debit order to be reversed right away and the debit order to be cancelled .

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2017, 10:12
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

MM
Musa M's update21 Sept 2017, 11:11
Reviewer Update
IM STILL WAITING AND NO BODY HAS GOTTEN BACK TO ME I REALLY CANT BELIEVE FNB IS INCAPABLE
MM
Musa M's update21 Sept 2017, 11:50
Reviewer Update
FNB CAN YOU GET BACK TO ME WITH FEED BACK DO I REALLY NEED TO BEG TO GET A SERVICE FROM YOU GUYS. YOU CLEARLY DONT UNDERSTAND THE IMPORTANCE OF CUSTOMER CARE I REST MY CASE .FNB HAS BEEN NOTHING BUT STRESS DOING BUSSINESS WITH THIS KIND OF INSTITUTION IS JUST NOT WORKING FOR ME I WONDER HOW MANY DISSATISFIED CUSTOMERS OUT THERE WHO ARE FRUSTRATED AND HOVE NO POWER TO COMPLAIN BECAUSE OF LIMITED RESOURCES BUT I FOR ONE WILL NOT STOP DEALING WITH YOU FNB UNTIL I GET WHAT I DESERVE IT TAKES ABOUT 48 HOURS FOR FNB TO RESOLVE YOU ISSUES BUT WHEN DEBITING YOUR ACCOUNT IT ONLY TAKES THEM A SECOND AND THE REVERSAL PROCESS MIGHT EVEN TAKE EVEN SIX MONTHS I GUESS
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2017, 12:41
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)