1 reviews | Active since Apr 2018
Unauthorized Debit Order and cannot be reversed online...
Good day,
There is a debit order on my account for R109.00 with a company I do not know and I am unable to reverse this debit order.
The description of the the debit order is MZANSI 0871******** ********** 26 and this has my ID Number which is very worrying as I do not know where there would have access to my ID number when I know nothing about this debit order.
Please assist as I cannot keep going to the bank to do reversals for debit orders I did not authorize and how is it possible that my account can be debited with no authorization from me.
Please assist with this issue.
Good day Zimkhitha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Zimkhitha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)