Unauthorized Debit Order
Unauthorized debit order on my account. Phoned the call center, was on hold for more than 10 minutes, and the hold music said that you can dispute debit orders under R200 via online banking or the FNB app. Which both platforms are broken and I cannot dispute it.
Please advise on the steps needed to get this resolved ASAP.
Thanks Grant
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***