1 reviews | Active since Feb 2018
Unauthorized debit order
I have a unauthorized debit order that went off my account. Never received notification as I usually do. However when I submitted the query the advisor said it will take 24hours to reverse the debit order . So now I have insufficient funds for my vehicle debit order. When I asked the advisor on the details of the debit order there where no details only that it was a Naedo authorization from a ABSA bank. How is it that FNB rates themselves the best bank if they cannot reverse a debit order if it is *****. And this just made up my mind for changing to Capitec as soon as possible.
Good day Dillen Fourie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Good day Dillen Fourie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one