1 reviews | Active since Nov 2014
Unauthorized debit order
Over the last 2 months or so, there have been unauthorized debit orders on my account. I went to the branch(and even called the ***** helpline number) to reverse them and I was assured that it would never happen again. This morning, another debit order has gone off my account. What should one do to avoid such things happening in future. Surely FNB cannot continue charging us for reversals while I clearly told them that no new debit orders should be coming off my account.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)