1 reviews | Active since Dec 2013

10 Oct 2017, 09:30

UNAUTHORIZED DEBIT ORDER!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Lydia M

I had R2000.00 taken from my account without my knowledge. I have made arrangements with a Debt Collecting company on behalf of FNB to pay what I can afford but now FNB has decided to take my money meant for my school fees. This is the second time and it seems to be a trend. One needs to contact the Banking Ombudsman for such theft to be dealt with. I cannot wait to move to the blue bank after 10yrs with FNB. Hoping this matter will be resolved soon, I WANT MY MONEY!!!!

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

10 Oct 2017, 10:30

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply10 Oct 2017, 10:30

Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Lydia M's updateReviewer Update

10 Oct 2017, 12:24

Hi Daffnie Thank you so much for your efficient assistance in resolving the matter. Received a call from Mandla who will forward documentation I have requested. It is sad that only today I am going to get a statement from your department when I had initially asked for one months ago so I know how far I am with my payment which prompted me to dispute my payment. Please advise on how do I go about closing my account with FNB. Do I have to visit the bank to cancel or can I do so over the phone?

Lydia M's update10 Oct 2017, 12:24

Reviewer Update

FNB (First National Bank)'s replyOfficial

11 Oct 2017, 10:41

Good Day

Thank you for your response.

Kindly be advised that you will need to visit your nearest branch for the closure as you will need to sign for that as will as if any funds are in your account that will be paid to you.

Thank you and kind regards,

Hello Peter Complaints.

Daffnie Govender

FNB (First National Bank)'s reply11 Oct 2017, 10:41

Official

Good Day

Thank you for your response.

Kindly be advised that you will need to visit your nearest branch for the closure as you will need to sign for that as will as if any funds are in your account that will be paid to you.

Thank you and kind regards,

Hello Peter Complaints.

Daffnie Govender

Lydia M's updateReviewer Update

13 Oct 2017, 11:20

Thank you!

Lydia M's update13 Oct 2017, 11:20

Reviewer Update

Thank you!