Unauthorized debit order

<p>In terms of the agreed contract, the debit order is supposed run on the 25th of each month however for the past 4 months, the debit order has been running between the 21st and the 23rd of each month. I went to the bank and requested for the matter to be corrected, I was advised that as of the following month it would run on the agreed date which is the 25th. To my surprise, the same thing happened again. I then went back to the bank to request for the funds to be reversed as I was inconvenienced, they advised me that they would be reversed in 48 hours which I was not happy about as I had plans for my money. We are now in the month of November, thought that this issue had been resolved however yet again, the debit order went off on the 21st. I do not have the time to be going to the bank on a monthly basis to complain about this issue. Each time I go, I am given a reference number, which is confirmation that the matter has been resolved. This is not the kind of service I expect from my bank, it is quiet frustrating when you think that you have funds in the account only to find that they have been debited without my consent. I have personal banker who is not doing anything to help resolve this issue hence I do not see why I should continue paying for this service. I would like to have the issue resolved as a matter of urgency. Hope that it will nt reoccur, looking forward to your response.</p> <p> </p> <p>Regards</p> <p>C O Baloyi </p>