LN
Lisa N
1 reviews | Active since Jan 2011
13 Apr 2016, 11:08
Unauthorized debit order
In January this year FNB debited my account twice and in March they did not debit. I phoned to enquirer and was given a reference number. I did get calls from the call center but till date nothing has been sorted out. Now FNB debits my account without my permission on odd dates. This for me is unacceptable. I have been calling FNB trying to sort it out. From the time i got this credit card there has been endless problems. <br> I would appreciate it if someone could call me back as i am very unhappy.
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Replies (2)
FNB (First National Bank)'s replyOfficial
13 Apr 2016, 11:39Hello LISANARESH,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply13 Apr 2016, 11:39
Official
Hello LISANARESH,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
LN
Lisa N's updateReviewer Update
30 May 2016, 08:17FNB has still not tried to sort out my problems. Every morning they call me and demand i make payment but till date no one has tried to sort it out. The call center agents do not want to help me they just demand payment. I cannot pay for something which is not yet sorted. I would appreciate it if a manager in charge can contact me regarding this matter as its now gone into another month and arrears is building up. I am so disappointed in the service i received from FNB. maybe its time to change my bank.
LN
Lisa N's update30 May 2016, 08:17
Reviewer Update
FNB has still not tried to sort out my problems. Every morning they call me and demand i make payment but till date no one has tried to sort it out. The call center agents do not want to help me they just demand payment. I cannot pay for something which is not yet sorted. I would appreciate it if a manager in charge can contact me regarding this matter as its now gone into another month and arrears is building up. I am so disappointed in the service i received from FNB. maybe its time to change my bank.