OM
Onalenna M

1 reviews | Active since Jul 2013

17 Mar 2016, 17:41

Unauthorized Debit order

I am not sure how many calls and emails i have made to query and to try to stop unauthorized debit order that goes off my bank account on a monthly basis. I had this problem before which a gentleman by the name of Mark Meyers assisted, and when i try to get assistance from him in January 2016 he advised me that he is not dealing with such queries but rather sent me the form to complete and advised me to send it back to to this email address [Email Removed] till to date i haven't got any response and i am still being debit monthly. Its been most probably over six months being debit R89 that i know nothing of it.<br> <br> I strongly believe you guys need to re look at your slogan to maybe how can we not help you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Mar 2016, 08:43
Official
Hello mojakgolo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 890995.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)