unauthorized debit on my account

<p>i have an smart loan account in arrears. my husband was in a very bad accident and i knew i was going to have a problem as i had no medical aid and had to pay the medical bills cash. i called FNB to make an arrangement before it went into arrears and they told me they couldnt help until this account went into arrears. recently i made an arrangement with unilaw the collections company they use for R500.00 to be debited from my account, and they assured me there will be no double debits. and december and november this year they have debited my account without asking me or telling me that this was happening, in december it was 1500.00 and in January 2017 they debited my account for R2640.00. this is unfair practrice and i am taking this up with the ombudsman. i will be moving my account to another bank. i am barely managing and still trying to pay everyone and these people have no scruples what so ever.</p>