NS
Ntshengedzeni S

1 reviews | Active since Jan 2013

26 Aug 2018, 12:42

Unauthorized Debit FNB

I have just noticed that there is a debit of R120-00 from my account. The account is on minus. The deduction if is from PMT Honfree. I do not remember joining something like that. I don't know why FNB allowed this to happen without notifying because it is an amount that is more than R100-00. My account was on 00 because i knew that all my debit orders have been ordered. This is reckless from FNB because it has become a norm in my account every month to have this unauthorized debit orders. I think it is time i move my account. I cannot be every month monitor what is happen in my account. it means my account is not safe with you guys.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2018, 11:45
Official

Good Day Ntshengedzeni ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

NS
Ntshengedzeni S's update28 Aug 2018, 13:29
Reviewer Update
I am glad that you have finally resolved the matter within days.