Unauthorized debit

<p>Goodday,</p> <p> </p> <p>i am am somewhat disappointed by the lack of cooperation from FNB.</p> <p> </p> <p>i have taken a loan in December from FNB and I remember when asked as to when I want debits to go off,I responded by saying last day of the month or first day of the month.</p> <p> </p> <p>fastforward to January month end no debit is going off,so I call and I am told that January is relieve month meaning no debit orders.So I ask them to confirm the debit date and lady says the 25th of every month and I asked Her y and she's like the system chose that for me and I disagree and told her to change the date to the last day of the month and she said she can't as I need to bring a letter from my employer specifying which date I am getting paid.</p> <p> </p> <p> </p> <p>i asked my self as to how does my payday have to do with the day I want my debit to go through?</p> <p> </p> <p>Now a debit has gone off and I did not authorize for it to go off on the 25th.</p> <p> </p> <p>I am highly dissappointed at the miss conduct because it's like you planing and controlling my money.</p> <p> </p> <p>i need someone to sort this out be cause if you want to deditate to me as to when you want to debit money...You will be dissappointed as I am as I am writing this complaint.</p> <p> </p> <p>Can we fix this so that we can mend and continue building our 15 years relationship.</p>