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matome M

1 reviews | Active since Mar 2016

03 Dec 2018, 09:03

unauthorized debit

guys am tired of unauthorized debit every month sometimes twice , i have to do a reversal of either 119 or 99 and this thing affect our credit profile and when the money is reversed we also get charged again as if is our fault , please guys do something about this or will move to better banks

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2018, 09:41
Official
Good Day Matome
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***