1 reviews | Active since May 2015
Unauthorized debit
I have been getting debit orders from FNB for R75. What hurts is i never signed anything or spoken to anyone about this yet money is going????.for such a reputable company i must say is not good . I called in to get it resolved and i spoke to the 1st consultant whom said she doesn't deal with that and transferred me to another department which told me they will only refund 2 months and not more really what happens to my other mpney? They say i must go to the branch? Did i agree to the debit NO. So why be taken from pillar to post
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)