Unauthorized DebiCheck and rude consultant Aya

The service at FNB has gone from bad to worse. Today on the 19/09/2020 FNB debited my account for R115 I was shocked so I logged on the App to reverse the debit order, when I check the debit order isn't listed on my debit orders. Then I went on cellphone banking and no debit order there either. I check DebiChecks and what do you know FNB authorised a DebiCheck without my permission. I called the call center and spoke to Aya. First he told me I have a DebiCheck which I told him I never authorised a DebiCheck. He told me in a very nonchalant ( what the **** do you want me to do) tone that there's nothing he can do. He doesn't have the authority to reverse such. He told me to wait till Monday. I told him I can't wait till Monday and requested to speak to a team leader he told me they are not available. I told him I'll hold till one is available. After going back and forth I requested a call reference and the recording of the call he told me hell send it and dropped the phone on me. Pure example of FNB consultants, mind you he he never sent the call reference. I called again spoke to Prudence and requested a supervisor or team leader she also said they are not available, I asked for a supervisors email address which she gave me ***. I have sent an email to this email address and have not received any response. This is the second time that FNB has done as it pleases with my money, first it was on the 12/09/2020 where I had a R716 purchase on my card at a clicks store, when I called the consultant just told me I'll be refunded when I asked how can I prevent this from happening again the consultant said she doesn't know then dropped the phone. I want my money back I'm tired of this bank and it's rude consultants!!!!