TM
Tsheamo M

1 reviews | Active since May 2019

28 May 2019, 23:03

Unauthorized ******** Transactions by FNB

FNB (First National Bank)'s reply: 28 May 2019, 10:41

Good Day, We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (ref : ********** NF ) who will investigate and provide you with feedback.

Kind Regards, Hello Peter Complaints Team

Guys as of 22:55 pm 28 May 2019 my account has further been deducted by R251 715 a manual transfer of funds from my account has been made and what puzzles me is does FNB Staff work independent of the system someone on the computer should have mentioned the fact that they already unauthorized deducted R251 000 on the 24 May without my consent and now an additional R251 715 and reference of the transaction is typed as a transaction for the 30 April 2019 like I don’t get it at all I need all my money transferred back and corrected accordingly because now there’s just pure ********ity over my account I can’t even stop or transfer the balance to a separate account cuz access is given only to FNB Officials whom I don’t know I can only go to a branch in Witbank for just to log a complaint that’s all I did today this is very very bad I feel the Financial Services Ombudsman must intervene now I’m tired of this madness

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2019, 10:53
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF.

Regards,
 
Hello Peter Complaints Team 

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