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Sinenhlanhla D

1 reviews | Active since Nov 2015

03 Oct 2017, 13:26

Unauthorized credit card Debit order resulted in 0.00 balance

In August 2017 i called FNB to request for a credit card.upon processing I stipulated repayments to be over a 12month period.

To my surprise today the full amount was debited.i called in and spoke to senzo with reference RP ********** 5174.i was told I called in and requested this on the 21at aug to which I didn't do.i had paid 2000 towards the account to decrease the balance but today FNB did what I never instructed them to do . I am left with nothing!!i am very disrungtled by this.someone sort this out!! They must reverse the money into my debit account and change the repayment plan because I never would have said the full amount must be debited! I want a call by CoB today I will not survive the month.

SNP DLADLA ******144

0
Replies (5)
SD
Sinenhlanhla D's update03 Oct 2017, 13:27
Reviewer Update
My number is ********** 144
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2017, 14:47
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

SD
Sinenhlanhla D's update03 Oct 2017, 15:25
Reviewer Update
Now my other debits have bounced due to your negligence as FNB!! This is unacceptable I want my money reversed immediately I owe nothing for this month for that credit card I paid that 2000 and had requested repayments to be over a 12 month period!!!!!i am extremely angry
SD
Sinenhlanhla D's update03 Oct 2017, 15:30
Reviewer Update
No you guys call me I had to be on the line for 30 mins today Follows ups must be done by you as you were at fault!
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2017, 11:32
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)