1 reviews | Active since Jun 2016
Unauthorized converservation of Savings account to Cheque
<p>My Saving Gold account was converted into a Cheque Gold account by FNB with no communication or authorisation from me. I went to the Karaglen branch on Saturday19.11.2016. Reggie Mashabela the consultant that assisted me informed me that he cannot assist me-but he would logg a call with back office. I emailed him yesterday-he has not responded. Since August 2016 to date - FNB has been deducting Cheque card monthly fees from my Savings account. I already have an exisiting Cheque account with FNB. I am now being charged monthly bank fees of R100 each for two Cheque accounts! FNB must reverse the R400 that they deducted for the past 4 months from my Savings account! This is unacceptable! 3 days have passed and FNB has not contacted me nor refunded me! </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
The below email was sent ********** on the 01.12.2016 - No response from FNB
Post complaint – I have contacted ********** 408 numerous times. The call centre agents escalated the calls each time I called. Since logging the complaint – Themba from the Karaglen branch has been in contact with me. Yesterday he contacted me to inform me that the bank has decided NOT to refund me the bank fees that they took without my consent. I requested that he forward me proof that I received the email notification from FNB confirming that I was informed that my FNB Gold Saving account would be converted to a Cheque Account. I received an email from Reggie Mashabela on Wednesday afternoon. The email sent to me just has an attachment backdated to 01.06.2016. This is not proof that the notification was sent to me. Anybody can modify a standard template – include client details on it and back date the document. After complaining and waiting 8 working days – that was the feedback I received from the Karaglen branch.
I logged another call with Tracy this morning. Nobody has contacted me since that call. I did not request for FNB to convert my Gold Savings Account into a Cheque account. I have an existing Cheque account with FNB that I already pay bank fees for. The Saving Account was for savings! Not for FNB to ***** from. Why would I want two Gold Cheque Accounts and pay cheque card fees for both? I also have proof from other FNB clients that have the very same FNB Gold Savings Account as well as an existing Gold Cheque Account that was not affected. Their FNB Gold Savings account was not converted into a Cheque Account and they were not charged additional bank fees!
Please see attached email received yesterday. I will have to take this to the Bank Ombudsman if I get no assistance and valid reasons.
CAN FNB PLEASE CONTACT ME AS I WANT TO CLOSE MY ACCOUNT. I WILL TAKE MY BUSINESS TO A BANK THAT VALUES AND RESPECTS ME. I REFUSE TO PAY MORE BANK FEES.
The below email was sent ********** on the 01.12.2016 - No response from FNB
Post complaint – I have contacted ********** 408 numerous times. The call centre agents escalated the calls each time I called. Since logging the complaint – Themba from the Karaglen branch has been in contact with me. Yesterday he contacted me to inform me that the bank has decided NOT to refund me the bank fees that they took without my consent. I requested that he forward me proof that I received the email notification from FNB confirming that I was informed that my FNB Gold Saving account would be converted to a Cheque Account. I received an email from Reggie Mashabela on Wednesday afternoon. The email sent to me just has an attachment backdated to 01.06.2016. This is not proof that the notification was sent to me. Anybody can modify a standard template – include client details on it and back date the document. After complaining and waiting 8 working days – that was the feedback I received from the Karaglen branch.
I logged another call with Tracy this morning. Nobody has contacted me since that call. I did not request for FNB to convert my Gold Savings Account into a Cheque account. I have an existing Cheque account with FNB that I already pay bank fees for. The Saving Account was for savings! Not for FNB to ***** from. Why would I want two Gold Cheque Accounts and pay cheque card fees for both? I also have proof from other FNB clients that have the very same FNB Gold Savings Account as well as an existing Gold Cheque Account that was not affected. Their FNB Gold Savings account was not converted into a Cheque Account and they were not charged additional bank fees!
Please see attached email received yesterday. I will have to take this to the Bank Ombudsman if I get no assistance and valid reasons.
CAN FNB PLEASE CONTACT ME AS I WANT TO CLOSE MY ACCOUNT. I WILL TAKE MY BUSINESS TO A BANK THAT VALUES AND RESPECTS ME. I REFUSE TO PAY MORE BANK FEES.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Dear Daffnie,
When will my query be resolved?
Dear Daffnie,
When will my query be resolved?