NM
Ntema M
1 reviews | Active since Feb 2013
26 Feb 2019, 14:17
Unauthorized charges
I’ve had the worst experience with FNB over the last few months where they just debit my account as they wish, without consent and never get back to me when it’s time to resolve the matter or issue refunds. What kind of bank is this that just takes unauthorized charges as it pleases and doesn’t even bother to respond to phone calls or messages regarding this issue.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
26 Feb 2019, 15:37Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Feb 2019, 15:37
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
NM
Ntema M's updateReviewer Update
28 Feb 2019, 08:14I’m still waiting for this matter to be resolved almost a week later. This has caused a huge inconvenience and it is clear that I need to switch to a bank that’s more serious about customer service and not debiting money from account unauthorized. I am also going to encourage my family and friend who bank with FNB to do the same. There are just too many recurring issues with this bank.
NM
Ntema M's update28 Feb 2019, 08:14
Reviewer Update
I’m still waiting for this matter to be resolved almost a week later. This has caused a huge inconvenience and it is clear that I need to switch to a bank that’s more serious about customer service and not debiting money from account unauthorized. I am also going to encourage my family and friend who bank with FNB to do the same. There are just too many recurring issues with this bank.