Unauthorized Addition of Insurance Money to My Home Loan Account

Dear Customer Service,

URGENT UPDATE NEEDED AS I HAVE NOT RECEIVED ANY RESPONSE SINCE 13 JUNE.

I hope this message finds you well. I am writing to bring to your immediate attention a matter of significant concern regarding my home loan account, ***.

Recently, I noticed an unauthorized charge for insurance that has been added to my home loan account without my consent or prior notification for many, many years, I would like to express my dissatisfaction and request an immediate resolution to this issue and all my interest paid back to me for all these years that I had to pay it.

I have thoroughly reviewed my loan agreement and communication records, and at no point did I authorize or agree to this addition. This unexpected charge has caused undue inconvenience and financial strain. This was ******* from FNB’s side and I will not leave it here.

I kindly request the following actions be taken:

1. Immediate reversal of the insurance charge interest that was added to my home loan account.

I trust that FNB values its customers and their satisfaction, and I hope for a prompt resolution to this matter. Please acknowledge receipt of this email and provide an estimated timeline for the resolution.

Thank you for your attention to this urgent issue. I look forward to your swift response.

Sincerely,

V Gouws

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