AR
Aubrey R

1 reviews | Active since Jan 2016

08 Jan 2016, 10:02

Unauthorized access into my bank account

My (ex) cheque account had an O/D, was blocked, and I had down payment arrangement in place to settle outstanding debt. This account was listed on my banking profile (could make payments into, but obviously can't draw from anymore.). In December 2015 I actually made double payment (internal transfer from savings). Some days thereafter, i noticed that cheque account was altered and listed as a \legal"account"

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jan 2016, 11:22
Official
Hello AubreyRas,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 844963.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)