MvdB
Marelize van den Bergh
1 reviews | Active since Mar 2009
15 Apr 2015, 11:32
Unauthorised transfers to my Kulula Card
I am really so disgusted with FNB, this is not the first time happening. Again they took R 320 from my savings account this morning and transferred it to my Kulula Card, I have made a fixed arrangement with Anny Mokheti from Barret & Associates to pay R 1000 per month on this card, and now FNB just keeps taking my money, I have almost nothing left for the rest of the month. This was really the last strand and I will now move all my account and close the ones I have with FNB. Please confirm this arrangement with Anny and refund my R 320 before close of business, I will go to the police and open a case of theft against you!
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FNB (First National Bank)'s replyOfficial
15 Apr 2015, 11:48Hello Daisy99,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 666862.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 666862.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply15 Apr 2015, 11:48
Official
Hello Daisy99,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 666862.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 666862.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)