1 reviews | Active since Oct 2016
Unauthorised transfer from my account
<p>Fnb transferred money from my cheque account to my loan account WITHOUT my authorisation, and BEFORE the debit date.</p> <p> </p> <p>Then they still debited on my account on agreed debit date (meaning I payed double installment). Upon calling them - got transfered to another department which did the transfer. That department kept me holding on the line for 8 minutes!!! Didn't get to speak to anyone.</p> <p> </p> <p>I need them to reverse this amount as my other debits have not gone through.</p>
Good Day Miss Nxumalo,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Miss Nxumalo,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)