Unauthorised transactions. Not even willing to assist. Your consultants are all making up stories.

An unauthorised amount went off my account which was more than my account balance. As i'm typing this I'm sitting on hold with customer care for longer than 10 minutes. Al l i want to know is how and why this is happening on my account. My bank cant answer. 1st consultant said she was gonna find out for me and released my call.

2nd consultant (Simphiwe. Ref: R ********** 7467 / ********** 7467) decided to say the money is hanging in reserve and the merchant will return. This doesn't make sense to me. it's been longer than a week and I've already incurred bank charges. (*still holding the line).

The level of service? Despicable.

I need someone to contact me and resolve this. I expect a bit of service from FNB.

(* still holding the line). I expect someone to listen to this call. Very interesting.