1 reviews | Active since Dec 2012

31 Mar 2015, 16:02

unauthorised transactions by FNB

I have an FNB account linked to my Personal loan and Smart Device. <br> 2 Years ago I was unemployed and couldn't pay my accounts. I have been working for just over 10months and throughout this time I have been trying to get hold of the lawyers that have been dealing with my accounts but hand no luck in setting up debit orders for repayments. <br> 3 months I called FNB and stated my case and no one could help because the accounts were handed over they said but couldn't disclose the laywers in question.<br> <br> At the end of February to my surprise I had an amount of R1650 debited from my account (unauthorised), today I had an amount of R1650 and R1806 deducted (unauthorised) this is a total of R5106 in to months deducted from my account (unauthorised)<br> <br> I bank with FNB and my debt is with FNB and I have not in anyway tried to run away from my debt. Given the circumstances no one has contacted me to make arrangements like I required and I feel that this is ********.<br> <br> Being a Financial Services provider, they have full view of my financial status.<br> <br> I demand to have this money refunded as this was not in the agreement.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Mar 2015, 16:44
Official
Hello Fmteffo,

Thank you for your posting, we apologize for the frustration this must have caused.

A formal complaint has been logged under the reference 659540 and escalated to our Premier Banking division whom will provide you with feedback.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)