Unauthorised transactions and no communication from FNB

Item: FNB (First National Bank)
Rating: 1
Author: Awie F

2 unauthorised transactions went of my account on Saturday evening and early hours of Sunday morning, i have called to report the ***** and cancelled my card and got a reference number. I have try numerous times by calling ,fb messenger, secure chat on the app , complaints mail everything but no one can give me an update on my case. I have no clue if anybody is working on it or what is going on , the communication is so poor and shocking. The consultants on the phone just keeps on saying the investigation takes up two 14 days, they dont even try to assist by asking for the reference number to see if my case is active . HOW DOES ONE KNOW IF THEY ARE WORKING ON YOUR ***** CASE AND IF YOU WILL GET YOUR MONEY BACK!!

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Awie F's updateReviewer Update

04 May 2022, 05:40

I spoke to Kgotso from card ***** department yesterday afternoon ,he released the payment back into my account pending investigation. He then said if the merchant can verify the transaction the amount will be debited again, now this morning the amount of R1000 and R2000 is debited off my account again?????, i dont even have google ads and someone must of hacked into my gmail account , why is the money out of my account , this is *****. There is a completely different reference number now with this deduction , were is the proof that this was me , who can I speak to urgently as this is not acceptable?

Awie F's update04 May 2022, 05:40

Reviewer Update