Unauthorised Transactions and Inadequate Support

Unauthorised Transactions and Inadequate Support

Dear FNB Team,

I'm writing to express extreme dissatisfaction and frustration with the handling of my recent case involving unauthorised transactions. I used my virtual debit card for a one-off payment, but the merchant, later found to be *****ulent with an 85% negative rating, debited my account twice (R850 each).

Despite FNB previously advising me to use the virtual card for security, this merchant managed to de***** me without needing a PIN or authorisation. I'm appalled that FNB now requires proof of contacting the merchant to cancel a debit I never authorised.

This shifts responsibility to the victim, implying our money isn't safe in the bank. I demand FNB: 1. Reverses the unauthorised transactions immediately. 2. Provides clear explanation of how this happened. 3. Reviews their security protocols.

I expect a prompt response and resolution.