1 reviews | Active since Nov 2017
unauthorised transaction on my credit card
On the 13th October an amount of 2035 was deducted from my credit card on an online transaction which i did not do, fnb always sends a message for an OTP for authorization this never happened, I foned in to lay a query and to date no response , i was told an online transaction happened how is that possible if i the account holder did not get an OTP number,
Ineed my funds refunded immediately, i am a private client and i expect to be treated properly.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)