Unauthorised transaction NOT RESOLVED

Item: FNB (First National Bank)
Rating: 1
Author: Elmo L

On 7 July 2019 I received an SMS about a card transaction on my account which I did not authorize. I contacted the bank and all reply from there side was that the transaction does not appear on their system. On my online banking the transaction showed as pending. On 10 July 2019 I contacted my private banker to get this resolved. They rep**** and asked me to report this as a ********** transaction. I did all the paperwork on the same day and send it back to them. Now 9 days later, they send me an email stating that the transaction has been sent to the ***** division. Is this the type of service that a "private client" is supposed to be happy with?

Helpful (0)

Replies (3)

Elmo L's updateReviewer Update

19 Jul 2019, 10:21

Thanks, FNB for contacting me so quickly, I am awaiting resolution.

Elmo L's update19 Jul 2019, 10:21

Reviewer Update

Thanks, FNB for contacting me so quickly, I am awaiting resolution.

FNB (First National Bank)'s replyOfficial

19 Jul 2019, 11:15

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is: ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply19 Jul 2019, 11:15

Official

Elmo L's updateReviewer Update

19 Jul 2019, 11:54

Thanks, the issue was resolved

Elmo L's update19 Jul 2019, 11:54

Reviewer Update

Thanks, the issue was resolved