UNAUTHORISED TRANSACTION MADE FROM MY ACCOUNT.

On Sunday 31st January I discovered money had been transferred from my account to a MTN number, this was done online. I reported the case on 1st February at a local branch, they said they would investigate and get back to me. To date I have not received any feedback from them, have sent emails after calling and being told that I can only follow up by emailing. This is an obvious ***** case and unacceptable. Some of us cannot afford to los any amount money, the least they can do is respond to some way. It seems it was an inside job how else would anybody get access to my online banking and port my number without authorisation.