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joanne G

1 reviews | Active since Nov 2015

07 Jul 2016, 07:54

Unauthorised transaction dispute

<p>It has been well over a month since I emailed FNB ' s transaction disputes division (26 May). Initially I was told that it would take 5 to 10 working days to resolve a dispute about an unauthorised amount of $89.99 - R 2148. 33 which was deducted from my account. After no one got back to me, I posted on Hello Peter, it was then advised it will take 30 days for someone to revert back to me. Well, it is almost 2 months later and I've heard nothing. I have been banking with FNB for years and expect et ter service . I want to know what the status of my inquiry is and expect a resolution to be forthcoming.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2016, 09:02
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to make

Urgent contact and advise you accordingly.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)