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MaryJane P

1 reviews | Active since Apr 2013

28 May 2018, 09:48

Unauthorised Transaction Again!

I have just checked my transactions. There is a transaction of R299 that has went off from a company named Iziphi. I have not authorised this. I have not yet received a message to alert me of this! Really, I fail to understand why we as consumers aren't asked to approved said transactions before they go off as they cost us as well to have them reversed. Please correct this. I'm tired of reversing transactions that I haven't authorised.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 May 2018, 11:19
Official

Good Day MaryJane,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MP
MaryJane P's update01 Jun 2018, 09:50
Reviewer Update
I received this reference number on Monday and it's now Friday and no one has contacted me. I went and reversed the transaction at the bank and have now had another unauthorised transaction go off my account. Apparently there is a bug in the bank system, that's why i haven't received any notification of these new transactions. Further to this, the Iziphi debit order that I complained about has listed my number as a reference on one of their ******* debit orders and now I'm getting called about something i know nothing about.