Unauthorised transaction
<p>I didn't authorise any transaction for "DEBT PROTECTION"and I can't stop debit order via online Banking.</p> <p>I can't understand how a transaction can be done without any forms been signed. This is not my fault and now I'm supposedly have to call a "call centre" or go to branch" to stop payment. </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)