LL
Louis L

1 reviews | Active since Dec 2015

09 Dec 2015, 13:21

Unauthorised Transaction

I am no longer surprised that there are scores of unauthorised debit transactions eroding private individuals' bank accounts in South Africa on a daily basis. These ********** debit transactions stem from hard-to-trace **** companies but are being facilitated by a string of financial institutions, including our banks and intermediary debit service companies.<br> What has swayed my perception of a perfect and reliable banking system is my personal experience this past weekend with the First National Bank, Benmore Gardens. The bank negligently passed a debit payment of over R 100 000.00 through my account over the weekend without first checking with me, the account holder, that this was a legitimate transaction or advising me that such a transaction was taking place.<br> What angers me more however that I am being inconvenienced by someone else's total disregard for the customer in that I have had to make numerous visits to the Branch in order to rectify the bank's negligence. The bank representative, Muzi Jezile, acknowledged that this was a transaction and promised that it would be rectified within 24 hours. Despite this acknowledgement and the promise made, to date nothing further has tra

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Dec 2015, 14:09
Official
Hello asiancuisine,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 830177.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)