MM
Mashadi M

1 reviews | Active since Jan 2013

08 Jul 2019, 19:50

Unauthorised transaction

I have an account with Fnb business account I went to a branch to enquire about adding someone as a beneficiary, I was given information that it will not affect my account as I did not want the person to transact on my account, I was paid money in my account and then she went on and requested a card from a different branch and cleaned out my account within a space of 2 hours and then when I go to the Bank they telling me that I have her the signing powers which I didn't now FINN is trying to pass the buck and not take responsibility for their negligence.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jul 2019, 09:26
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

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