1 reviews | Active since Jan 2016

11 Apr 2016, 15:05

UNAUTHORISED TOP UP \INSURANCE\" DEDUCTIONS"

Good day<br> <br> My name is Collin Koortzen and I have a serious complaint. Money was deducted after FNB Top Up insurance was supposedly being \sold\" to me over the phone. I deny this and gave no autharisation for any kind of insurance to be deducted from my account. It is the so-called Top Up Protection on my credit card.<br> <br> Kindly reverse these deducations and credit them to my account. There is absolutely no evidence that I gave my permission to deduct these payments from my credit card account with FNB.<br> <br> Let me know what you are going to do it ASAP."

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2016, 16:01
Official
Hello collin1963,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 903377 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)