1 reviews | Active since Sept 2017
Unauthorised purchases
Really frustrated with FNB right now. I have had unauthorised purchaces going through my account for over 3 months now and reported this since the begining to their ***** department and not getting any solutions. All i am told is to fill out a form every month to claim for a refund. I filled a form on Monday and other transactions went off from my account this morning!!!. I have explained many times that these purchaces at Toll gates are done with a card not existing under my profile. I am now sitting with a pain of doing administration every month to claim my money!!! Clearly they are not investigating my case otherwise this would have been sorted out long time ago! I dont think the metter was even escallated to the relevant people to handle this issue. Why are the culprits not caught?? Its really annoying. My money is not safe with FNB...
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)