Unauthorised Personal Loan Application

I received a call from an FNB personal loans consultant yesterday about proceeding with a loan application that I did not apply for. After I informed the consultant via telephone that I did not apply for a personal loan, I received a sms stating that my FNB loan application had been declined. I would like the call recording of the conversation where I gave my authorisation for a loan to be processed on my behalf along with the name of the personal loan consultant that did this. I would also like the name of the personal loan consultant I spoke to yesterday that "declined" my alleged personal loan application and I would like an explanation as to why this had been done without my consent as a loyal FNB banker. Moreover, after receiving the call and declined loan sms notification yesterday, when I log onto my cellphone banking now, all credit facilities previously available to me cannot be accessed. What has been done with my credit profile here? This is extremely alarming as it is ******* and ********** to do this.