1 reviews | Active since Dec 2011
Unauthorised Payments
Three weels ago I lost my card at Canal Walk following which I blocked immediately and replaved. Today I get two unauthorised payments from Kauai Canal Walk (from 21/10/17) one R134 and another R55. I have not even been to Canal Walk in three weeks, I live nowhere near that area. After reaching out to the App consultants all she/he said was "ok". And after I asked is that all you can say they said call Report ***** centre. I called amd held on for 6min with no pickup! I want this resolved as a matter of urgency (COB tomorrow, 22nd Oct). Your service is appauling .
Hello The Brain,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello The Brain,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)