Unauthorised payment

Good morning. FNB is a trash bank. Last week they took money from my bank account and reverse it back. Even gave me my new bank account. Today at 3:30 the money was taken from my bank account to the unauthorised international company by the name of Chimney Rockery Winery. I called FNB and was referred to ***** Department. ***** Department could not assist me. FNB is so useless. Am only left with R2000 on my account. I want FNB to bring back my money back, pay for my emotional trauma and pay for my airtime that am using calling FNB. Dawn (***)